How Looking Beyond Experience Can Help You Find the Best Employees

Jim Olsztynski served as the editorial director of Plumbing and Mechanical from 1984 to 2011.A prominent writer in the industry with years of experience under his belt, he recently came out with a book titled Bumps On The Road To Riches: How to Avoid the Big Mistakes that Kill Small Businesses.

In this episode, we talked about leadership, recruitment, customer service...