RHS 152 - Darrin Schenck on Why Nurse Triage Services Are Perfect Value Add for Independent Agents

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Darrin Schenck, VP of Sales and Marketing for TriageNow joins the podcast for a deep dive into nurse triage services. We learn what nurse triage services are, how they work, and why nurse triage is a necessary value-added service for all commercial independent insurance agents.

Episode Highlights:

• Darrin mentions he's been with TriageNow since day one and has witnessed the company grow from an idea written on the back of a napkin to one of the top providers of telephonic nurse triage services in the nation. (5:56)
• Darrin explains that telephonic nurse triage services bridge the gap between businesses that can afford to have a doctor or nurse on-site and those that must send everyone to the clinic down the street. (7:14)
• Ryan shares that they utilize TriageNow for a few of their clients and that it was recommended to them by the Workers Comp Renegade, Mike McDonough. (9:10)
• Darrin explains how TriageNow functions when someone is injured. (14:12)
• Darrin believes that their total client base, regardless of industry, has a self-care rate of 42%. (23:35)
• Darrin mentions that some triage services provide programs that are ideal for smaller clients with 50 or fewer injuries per year. (31:49)
• Darrin explains that there is always a liability piece to the problem that must be considered and outsourcing that liability to a telephonic nurse triage service adds layers of protection between the employer and the problem if things go wrong. (35:15)
• Darrin mentions that anytime they can keep people in the workforce productive, that's better for everybody. (38:08)
• Darrin encourages anybody interested in TriageNow to visit their website. (42:07)

Key Quotes:

• “We're a triage service, but we provide the information to the people who can be judge and jury and that allows them to determine compatibility.” - Darrin Schenck
• “In a work comp world, anybody that's employing people that do anything remotely physical, a triage service is definitely worth exploring.” - Darrin Schenck
• “I love the fact that I can tell a prospective client that I know personally the nurses that will be talking to your injured employees because I helped hire them and add them to our team.” - Darrin Schenck

Resources Mentioned:

• Darrin Schenck LinkedIn
• TriageNow
• Reach out to Ryan Hanley

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