#43 Going Beyond Basic Customer Service

On this episode, Eli Weiss, VP of Retention Advocacy at Yotpo, discusses the evolving space of customer experience and SaaS, emphasizing the importance of kindness and humility in the industry. He also discusses the importance of personalization in CX and retention, and highlights the value of leveraging data to create targeted messaging and improve the customer journey.

Tune in to learn:

• The Importance of Retention
• Finding the Balance in CX Strategies
• The Value of Great CX and Missed Opportunities
• Businesses' Perception of CX
• The Role of AI in Improving CX
• The Power of Personalization
• The Future of Messaging
• Trends in CX and Retention
• Elevating the CX and Retention Conversation

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